COMING SOONWe're launching with electricians first. The plumber brain is in development.
Mudguts the plumber mascot, ready for On The Tools to handle a missed call
AI SMS Receptionist for Australian Plumbers

MISSED CALL SMS
FOR PLUMBERS

When a plumber misses a call, On The Tools texts the customer back, captures the suburb and job details, and helps turn the enquiry into a booking, site visit, or quote opportunity.

Built for Australian tradiesPlumbing brain in developmentMissed calls, bookings, site visits, open quotes

$99/month inc. GST once live. Founding price protected for 6 months.

Missed Calls Are a Real Problem for Australian Plumbers

THE PROBLEM
MISSED CALLS COST
REAL JOBS.
Missed calls during jobs

You are under a sink or in a roof space chasing a leak. The phone rings out and you cannot get to it in time.

Customers call the next plumber

If nobody answers and nothing comes back, the customer moves straight down the list. They do not wait around.

Emergency enquiries get messy

A burst pipe or no hot water call needs a fast, clear response. Without one, the situation and the customer both get more stressed.

After hours admin

By the time you are free to call people back, it is dinner time or later. Some customers have already booked someone else.

Site visits and quotes get lost

A promising job needs a quote or a site visit, then it slips through the cracks because there was no system tracking it.

What Happens After a Missed Call for Plumbers

HOW IT WORKS
FROM MISSED CALL
TO MOVING JOB.
01
Missed call comes in

A customer calls looking for a plumber. You cannot get to the phone in time.

02
SMS reply goes out

On The Tools sends a fast text back, so the customer knows they have been heard.

03
Suburb is captured

The conversation works out where the job is, so you know if it is in your patch.

04
Job type is captured

Blocked drain, hot water, burst pipe, or something else, the job gets tagged properly.

05
Booking, site visit or quote path opens

Depending on the job, the enquiry moves toward a direct booking, a site visit, or an open quote.

06
Plumber gets the update

You see exactly what came in and what happened next, without chasing the conversation yourself.

Plumbing Job Examples On The Tools Can Qualify

BUILT FOR THE JOBS YOU ACTUALLY DO
REAL PLUMBING JOBS.
NOT GUESSWORK.

A few examples of the job types On The Tools is being built to recognise and qualify by SMS. Every business is different, so this list is a starting point, not the limit.

Blocked drains
Hot water systems
Leaking taps
Burst pipes
Toilet repairs
Gas plumbing enquiry
Roof leak enquiry
Renovation plumbing
Emergency callout

Why On The Tools Is Different From a Normal Receptionist

NOT A GENERIC RECEPTIONIST
BUILT AROUND
MISSED CALLS.
It does not just take a message

A message with a name and number still leaves you to do all the work. On The Tools keeps the conversation moving.

It captures job intent

Suburb, job type and urgency are worked out during the SMS conversation, not left for you to ask later.

It keeps customer momentum

The customer is still holding their phone. A fast reply keeps them engaged instead of calling the next number.

It separates bookings, site visits and open quotes

Not every job suits a straight booking. The right jobs get routed to a site visit or an open quote instead.

It is built around missed calls, not generic chat

This is not a general purpose chatbot with a plumbing skin on it. Every part of it is built around one job: what happens after you miss a call.

AI SMS Receptionist Pricing — $99 Per Month Including GST, Setup Included

NO LOCK-IN. NO BULL. JUST RESULTS.

PRICING
THAT MAKES SENSE.

One job pays for the month. Everything else is profit.

Flat rate. No lock-in. Cancel any time, effective at the end of your current billing cycle.

FOUNDING LAUNCH
ON THE TOOLS
FOUNDING PLAN
$99/month inc. GST
$199 setupSETUP INCLUDED

One trade. One dedicated AI job brain. Every core owner-operator feature included.

Founding price protected for 6 months

One dedicated trade brain for your profession
Missed-call SMS recovery in under 8 seconds
AI job qualification for your trade
Up to 50 quoted or booked enquiries each month
Fixed price and quote range delivery
Site visit booking for complex jobs
Quote follow-up at 24, 48, or 72 hours
Customer self-booking into your calendar
Google Calendar integration
Google Business Profile integration
Command centre dashboard
Full SMS conversation history
Manual takeover and direct replies
ELECTRICIANS — AVAILABLE NOW
GET STARTED
FOR TEAMS AND MULTI-TRADE
CUSTOM
Priced after scoping

Run more than one trade? Custom supports multi-service businesses. Each trade gets its own dedicated AI brain, pricing rules and qualification flow, never mixed together.

Multiple trade brains, one per profession
Multi-staff and team support
Specialised qualification flows
Advanced integrations
Dedicated onboarding and support
Custom state and service configurations
TALK TO US

YOUR MONTHLY ALLOWANCE

UP TO 50 QUOTED
OR BOOKED ENQUIRIES.

An enquiry only uses your allowance when On The Tools successfully sends the customer a quote or confirms a job, appointment or site visit in your calendar. If the same customer receives a quote and then books, it still counts as one enquiry, not two.

No quote or booking? It does not use your allowance. Simple as that, mate.

WHAT HAPPENS IF YOU HIT 50?

Having a massive month? Add another 25 quoted or booked enquiries for $59 including GST. Your top-up credits do not disappear at the end of the month. They stay on your account until you use them and your monthly allowance is always spent first.

EXAMPLE

You buy a 25-credit top-up in January and use 5 of them. In February, your 20 unused credits carry over alongside your fresh 50, giving you 70 to play with.

We will warn you before you reach your limit. Top-ups are never added without your approval.

On The Tools top-up credits

All prices in AUD including GST. No hidden charges. Cancel any time, effective at the end of your current billing cycle.

Frequently Asked Questions About Missed Call SMS for Plumbers

FAQ
GOT QUESTIONS?
WE'VE GOT ANSWERS.
NEVER MISS ANOTHER
PLUMBING JOB.

We are launching with electricians first. Register your interest and you will be first to know when the plumbing brain goes live.

REGISTER YOUR INTEREST

We're launching with electricians first. Leave your details and we'll email you the moment the Plumbing brain goes live.

HomepageHow It WorksPricingElectriciansPlumbersHVAC
COMPLIANCE & SAFETY

BUILT FOR LICENSED TRADES.
NOT JUST ANY BUSINESS.

You carry a licence. You carry liability. We built for that.

Most AI tools were built for cafés and retail stores. On The Tools was built for the realities of licensed trade work — where one missed question can cost you your licence, your insurance, or your reputation. Every call handled by On The Tools follows a compliance-aware protocol built specifically for your trade. The right questions get asked every time. Every interaction is timestamped and logged. And when a genuine emergency hits, the system knows to stop taking bookings and escalate immediately.

Licence Protection Built In

Your AI knows the compliance questions that protect your licence — asbestos risk on pre-1990 homes, certificate of compliance triggers, commercial vs residential scope. Asked automatically. Every time. Without fail.

Your Paper Trail Starts at Hello

Every customer interaction is logged with a timestamp from the first contact. Job scope, pricing discussed, safety flags raised — all documented before your tradie sets foot on site.

Emergency Escalation Protocol

Gas leak? Active electrical hazard? On The Tools doesn't try to book a job. It tells the customer to call 000, alerts you immediately, and logs the full interaction. Built-in safety intelligence for the moments that matter most.

Electricians
CCEW & RCD compliance questions baked in
🔧
Plumbers
Gas certificate triggers & 000 escalation protocol
❄️
HVAC
ARC licence & refrigerant handling compliance checks
🏗️
Gas Fitters
"Can you smell gas?" emergency triage built in

“Can your current system ask about asbestos risk before your guy goes into the roof cavity?”

SEE HOW IT WORKS →