YOUR LICENCE.YOUR LIVELIHOOD.WE DON'T TAKE THAT LIGHTLY.
On The Tools is built for trade businesses where the details actually matter.
For electricians, one missed question can change the job. It can affect safety, urgency, access, quoting, certification, handover and what the tradie needs to know before walking on site. That is why our AI does more than take a message. It captures job details, safety notes, access issues and compliance-aware context before the booking is confirmed.
Most reception tools are built to answer the phone. On The Tools is built to protect the job record.
For electricians, the wrong intake flow can leave out important details:
- Is there water near the electrics?
- Is the switchboard accessible?
- Is the job urgent or potentially unsafe?
- Is roof-space, ceiling or wall access involved?
- Is the property older?
- Are there pets, gates, tenants, parking issues or restricted access?
- Could the job need photos before quoting?
That is the difference between a basic message and a useful handover.
On The Tools helps capture the details a licensed electrician needs to review, assess and act on properly.
We do not replace the electrician. We help make sure they are not walking in blind.
What work the customer needs, where the job is, the property type, urgency, preferred timing and whether photos are needed.
Older property, roof-space access, water near electrics, pets on site, switchboard access, parking, gates, tenants, restricted access or anything else the electrician should know before arriving.
Electrical certificate and compliance wording changes by state. On The Tools is being built to support state-aware language across Australia, including VIC, NSW, QLD, WA, SA, TAS, NT and ACT configuration. The licensed electrician remains responsible for compliance, certification and site assessment.
If the customer mentions smoke, sparks, burning smells, exposed wires, electric shocks, water near electrics or other urgent safety concerns, the AI can escalate the job appropriately and flag it for immediate review.
Every electrical enquiry follows a structured intake flow. The AI captures the job type, urgency, location, property type, access details and safety notes before the booking is finalised. For higher-risk electrical jobs, it can also ask a single screening question: Older property or unsure? That helps flag older-property risk without scaring the customer or pretending to diagnose asbestos.
Every call creates a cleaner job record. Instead of relying on rushed notes, voicemails or half-remembered conversations, your business gets a structured summary of what the customer said. That can include job details, urgency, access notes, photos, property age where relevant and internal safety flags for the electrician to review.
Not every electrical enquiry should wait. If the customer mentions smoke, sparks, burning smells, exposed wires, electric shocks, water near electrics, no power, switchboard issues or other urgent safety concerns, the AI can escalate the job appropriately. The goal is simple: Capture the risk clearly. Do not minimise it. Do not overpromise. Get the right information to the business fast.
Compliance risk often starts with missing information. On The Tools helps reduce that risk by creating a structured intake process before the job is booked. It does not issue certificates. It does not give legal advice. It does not decide whether a site is safe. It documents what the customer said, captures practical safety and access notes, and gives the licensed electrician better information before attending.
Captured: Job type, urgency, location, property type, photos and customer details.
Flagged: Access issues, pets, gates, parking, tenants, water near electrics, older-property risk and roof-space/ceiling/wall access concerns.
Handed over: A cleaner internal summary for the tradie, with relevant safety and compliance-aware notes included.
On The Tools is not a legal, safety or certification authority. It does not replace a licensed electrician, issue certificates, diagnose asbestos or determine whether a site is safe. The platform helps capture customer-provided job details, safety/access notes and compliance-aware intake information so licensed trade businesses can review and act appropriately.
Most tools answer calls. On The Tools captures the details that matter to licensed trades.
| Feature | Generic Receptionist | On The Tools |
|---|---|---|
| Takes customer name and number | ||
| Captures job type | ||
| Understands electrical job categories | ||
| Checks urgency and safety language | ||
| Captures safety/access notes | ||
| Flags older-property risk where relevant | ||
| Asks property age for higher-risk jobs | ||
| Requests photos where useful | ||
| Creates structured tradie handover | ||
| Uses state-aware electrical wording | ||
| Avoids legal advice and asbestos diagnosis |
Can your current system ask about asbestos risk before your guy goes into the roof cavity?
That is the question most generic receptionists are not built to handle.
On The Tools does not ask customers to diagnose asbestos. It asks practical safety and access questions in plain English.
For higher-risk jobs, it can capture whether the property was built before 1990, after 1990, or if the customer is unsure. If the property may be older, the job can be flagged internally so the electrician knows to assess before disturbing ceiling, wall or roof-space materials.
Simple for the customer. Useful for the tradie. Safer for the business.
PROTECT YOUR BUSINESS.
GET ON THE TOOLS.
You are not just missing calls.
You may be missing the details that protect the job, the customer, the electrician and the business. On The Tools gives Australian trade businesses a smarter intake layer built around real trade work. Starting with electricians. Built to capture the right questions. Built to create cleaner handovers. Built so your team can get back to work without losing the details that matter.
No lock-in contracts. Setup handled for you. Live within 48 hours.